Frequently Asked Questions
Everything you need to know about your next step with Footgear.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day shipping at checkout for those who need their new pair sooner.
Are Footgear products made from sustainable materials?
We are committed to conscious fashion. Many of our collections feature recycled polyester, organic cotton, and eco-friendly leather alternatives. Check the 'Materials' section on individual product pages for specific details.
Do you offer international shipping?
Yes, Footgear ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
How should I care for my new shoes?
To extend the life of your footwear, we recommend using a protective spray before the first wear. For leather, use a damp cloth and conditioner; for suede, use a specialized brush to remove surface dirt.